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Do you need help reporting a claim? We’re here to help make the experience as simple and convenient as possible. Start your claim process here.
Affected by a fire or water emergency?
If your property was damaged by a fire or water emergency, please feel free to contact one of our restoration service partners. Restoration services are subject to coverage determination.
- Baystate Restoration Group at 855-532-3473
- Quality Cleaning & Restoration, Inc at 413-774-7737
- First OnSite at 800-622-6433
Note: If your home or business property where the damage occurred is rented, please contact the building owner or management team before contacting a restoration specialist.
Report Your Claim Directly to Your Insurance Carrier
Click the link below, find your insurance provider, and follow their process.
Find Your Insurance Company
What to expect:
- The insurance carrier will send us a copy of the claim report and they will assign an adjuster to review your claim.
- That adjuster will be your main contact to work with you to resolve your claim.
- Please reach out to us if you have questions or concerns about how your claim is being handled.
Contact an Encharter Insurance Agent
Contact an agent to discuss your loss and report your claim during business hours 8am-4:30pm Mon-Fri. Submissions are monitored during business hours. If after hours or on the weekend, we will contact you the next business day.
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